One platform for your customer support, status and incidents — built for small B2B teams.
Support, status, incidents, monitoring, your docs and a developer API in one tool — two surfaces, one for your team and one for your customers, on your own domain. It's nearly ready, and I'm bringing in founding customers first.
Founding customers get founding-customer pricing, a real say in what gets built, and a personal onboarding call with me.
One place for your customers, one place for your team.
StayUpfront is a customer-communication platform — not a CRM. It puts your support, status page, incidents, monitoring, your docs and a developer API in one tool, instead of five stitched together.
Your team works from one shared picture, so whoever picks something up sees the whole story. Your customers get one branded portal on your own domain — status, tickets, your docs, a changelog. And monitoring raises incidents on its own, so your status page reflects what's actually happening, not a separate job to remember.
Sue, the AI built in, takes first pass on the repetitive work — triaging tickets, drafting replies and updates — so your team spends its time on the conversations that matter. You stay in control; she clears the runway.
There's already a lot here.
Support with SLAs, status pages, a branded portal carrying your docs, a developer API reference, monitoring that raises incidents on its own — it's built and nearly ready. Founding customers get in first, while it's small enough that what you need still shapes where it goes next.
Dashboard latency · elevated error rate
Opened 12m ago
api-health check failed 2×
Incident drafted automatically · 3m ago
Checkout returns 500 on retry
Northwind
SSO redirect loop after invite
Acme Corp
What's already built
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Support — Tickets with assignment, categories, @mentions and internal team notes.
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Incidents — Declare, track and update incidents; severities, acknowledgements, resolution.
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Monitoring — Web checks, heartbeat and domain monitors that raise incidents on their own.
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On-call & alerts — Rotas and escalation paths, with alerts by SMS, voice, Slack or email.
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Sue — The built-in AI triages tickets — suggests priority and category; your team decides.
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Status pages — A status page on your own domain, with automatic SSL — a view of your real incidents.
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Docs — A customer-facing knowledge base on the same portal, not a separate tool.
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Developer API reference — Publish your API reference to your customers, on your portal.
Plus SLAs, uptime certificates, a roadmap and changelog, scheduled maintenance, embeddable status badges, Slack sync and weekly summary emails.
What you get for being early
Founding-customer pricing.
Early-adopter pricing that stays with you as we grow. No per-seat billing, ever — you're priced around the customers you serve, not the size of your team. Add everyone.
A real say in what gets built.
Tell me where your current setup falls short and it shapes the roadmap. With a group this small, the earlier you're in, the more your needs steer what comes next.
A personal onboarding.
A call with me to walk you through the product and get you set up properly — an actual conversation, not a form and a login. The group is small on purpose, so I can do this with each of you.
Become a founding customer
Email's all I need. The rest just helps me understand your setup before we talk.
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You confirm your email. Click the link in the one verification email — that's the only automated message you'll get from me.
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You hear from me when a spot opens. Actually me — not a sequence, not a bot. A real email when there's room in the next small batch.
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3.
We get you set up, together. A call to walk you through it and get you running — and from there, you help decide what comes next.
I'd rather build this with a small group of early customers who'll shape it than collect a big list I never email. So I'm keeping the founding group small and the conversations real — founding-customer pricing, a real say in what gets built, and a proper setup with each of you. If that's the kind of thing you want to be part of, I'd love to have you.
— Rob