The all-in-one customer support platform for small B2B SaaS teams.
Everything your customers see — status, docs, changelog, roadmap, their support tickets — lives on one branded portal, managed from the same workspace where your team handles support, incidents, and monitoring. Nothing to keep in sync, because it was never separate.
For bootstrappers, B2B SaaS, and SMEs who treat support like a product, not an afterthought.
A tour of StayUpfront from both sides. For your team: the real workspace — support dashboard, ticket queues with SLA countdowns, incidents with their timeline, maintenance windows, roadmap, changelog, docs, and the web, heartbeat and domain monitors behind it — every sidebar item opens its page. For your customers: the branded portal on your own domain — status page with 90-day uptime, their support tickets, help docs, changelog, roadmap, API reference and notification settings — switched from the portal’s own navigation tabs.
This tour is interactive — click any sidebar link to view an example of that page. This tour is interactive — click any tab to view an example of that page.
A patchwork of tools to talk to customers — connected, but never joined up.
A helpdesk that half-does status pages. A monitor that only emails you. A status page nobody remembers to update. Each bought to do one job, each now doing bits of the others — and every answer starts with hunting for context that lives somewhere else.
Then something breaks — and the outage is one problem, while telling everyone about it becomes a second job spread across the whole patchwork.
Here's a better way to support your customers.
On an ordinary day: one inbox, your docs, your status page — and the whole team in it.
Tickets land in one inbox the whole team can see — with the customer's history, any related incident, and often a reply from Una already drafted. Docs publish straight to your branded portal, and the status page simply reflects reality. One source of truth, no patchwork to reconcile.
And when something breaks? Your team on one incident, your customers informed.
The bad day, step by step:
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Something changes
A check fails, a heartbeat goes quiet, a customer writes in.
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StayUpfront notices
The incident exists before anyone has to declare it, so the story starts with you.
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Your team is on it
The right people are alerted, on one shared timeline.
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Your customers see it
The status page reflects the incident. Automatically.
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One update, every surface
Write it once; status page, portal, and ticket replies stay in step.
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Resolved — trust intact
Customers heard the story from you, start to finish.
StayUpfront is the tool that makes staying upfront the default.
Your customers get one place too — status, their tickets, your docs.
Status, active incidents, the tickets they've raised, your recent changelog — one portal at one URL, branded as yours. When something's wrong, the page already says so. Run more than one product? Each gets its own portal on the same workspace.
See what's inside the portal90-Day Uptime
99.8%v2.4 — Better filtering in saved views
Saved views now support multi-condition filters, so you can pin the exact slice of tickets your team works from.
Monitoring underneath — the trigger, not the destination.
Uptime checks, heartbeats, DNS and SSL watch what your customers actually experience — every interval included.
Here, a failed check does more than send an email: it opens the incident, the incident drives the status page, and related tickets show the link. Support, incidents, monitoring and status pages are views of the same data, connected end to end.
Sentry, PostHog and Datadog watch what's happening inside your app. StayUpfront watches what your customers see — and how you talk to them about it.
Support, incidents, monitoring, status pages, Docs — each earns its own page.
Five capabilities, one data model. These are the short versions.
Support tickets
B2B-shaped support: SLA tracking per priority, per-customer overrides, and tickets that link to their incidents.
More about supportIncident management
One timeline per incident, with severity that maps automatically to your public status page.
More about incidentsMonitoring
Uptime checks, heartbeats, DNS and SSL monitoring — failures roll up to incidents automatically.
More about monitoringStatus pages
Custom-domain status pages driven by your real incidents, with subscriber feeds and maintenance windows.
More about status pagesDocs
Docs published to your portal, so agents answer tickets with the article that already exists.
More about DocsMeet Una — the AI teammate who's read your docs and knows what's down.
Una comes with every workspace: tickets triaged the moment they land, and replies drafted from your own docs, in your company's voice. Because support, incidents, and monitoring share one surface, Una drafts with the same context your team has — including what's down right now. Your team stays the sender.
When Una replies to a customer directly, the reply is labelled — bot icon, no pretending.
Customer ops shouldn't begin and end with one team. Add the whole company.
When a customer's stuck, the engineer, the founder, and the ops person are all part of the answer — and all belong in the tool.
Priced by customers, not seats. Plans are sized by the customer contacts you support — the people on the other end of your tickets, portals and status pages. Not headcount.
Prices are public — founding prices included — and annual billing gives you 1 month free.
For teams where support is everybody's job — you'll know if this is you.
No persona quiz. Four scenes. If one is yours, you're in the right place.
You're still answering the support email yourself.
The product's better than the support experience around it — and you want to look like a real company to the enterprise prospects who'll Google you next week.
You're still running support out of a shared email inbox.
Nobody owns a ticket, nobody knows whose turn it is, and there's no SLA to miss. You want ownership, internal SLAs, and a warning before something slips.
Your info is scattered across tools you can't see at once.
Two products, a different helpdesk for each, separate status pages, separate incident docs — you can't see what's broken where, or what customers across the portfolio are being told.
Your status page hasn't been updated since the last outage.
It's in a separate tool nobody owns, and updating it mid-incident is the third thing on your mind. Your customers have noticed.
A bit more about why I'm building this.
I've spent twenty years building software with small teams — the last few as a Fractional CTO for small B2B companies.
The same picture kept showing up: an incident in progress, a customer waiting, and the person who could fix it one Slack message away — because they weren't a "seat." Per-seat pricing taxes inviting the right people, and disconnected tools meant customers found out before the team did.
So I'm building the tool I kept wishing my clients had — one workspace where support, incidents, monitoring, and the customer portal share the same data, and the whole team is invited by default.
I'm pre-launch, letting people in a few at a time so I can work with each of you directly. If that sounds like your thing — early, opinionated, in touch — drop your email below.
— Rob Gough, Founder
Be one of the first to shape what this becomes.
It's nearly ready, and I'm bringing in founding customers first — a small group at a time, so I can work with each of you directly. Personal onboarding, a real say in what gets built next. Drop your email and I'll be in touch when your slot's ready.
Drop your emailA personal email from Rob when your slot's ready.