Bring your whole team — priced by the customers you support.
Three plans, one simple metric: the customer contacts you support. Every teammate is included on every plan. Join before launch and you get the founding price.
The product's in private beta. The prices aren't — they're below, in public, and the founding price is real money off.
Pick the size of the job, not the size of your team
Plans are banded by customer contacts — the individual people you support: the humans on the other end of your tickets, portals and status pages. Your own team never counts. Add everyone.
Starter
Small support load, one product.
Founding price — £30/mo off
Founding price — £330/yr off
Billed as one payment of £539 for the year.
For up to 100 customer contacts the people you support — your own team is free
- 30 alert messages/mo (text or call) · top up any time
- Web checks: ~30 always-on at 1-min speed — or trade count for speed†
- 20 heartbeats (cron & background-job monitors)
- 10 domain checks (SSL & expiry, every 12h)
- 1 custom domain
Growth
A growing support operation.
Founding price — £50/mo off
Founding price — £550/yr off
Billed as one payment of £1,089 for the year.
For up to 500 customer contacts the people you support — your own team is free
- 60 alert messages/mo (text or call) · top up any time
- Web checks: ~100 always-on at 1-min speed — or trade count for speed†
- 50 heartbeats (cron & background-job monitors)
- 20 domain checks (SSL & expiry, every 12h)
- 3 custom domains
Portfolio
A bigger or multi-product operation.
Founding price — £100/mo off
Founding price — £1,100/yr off
Billed as one payment of £2,739 for the year.
For up to 2,000 customer contacts the people you support — your own team is free
- 120 alert messages/mo (text or call) · top up any time
- Web checks: ~300 always-on at 1-min speed — or trade count for speed†
- 150 heartbeats (cron & background-job monitors)
- 50 domain checks (SSL & expiry, every 12h)
- 10 custom domains
Custom
A bigger job than Portfolio.
More contacts, more domains, more of everything — tell us what your operation looks like and we'll shape a plan around it, picking up where Portfolio leaves off. Same rules as every plan: whole team free, every feature, and a price agreed upfront.
† Web checks are a budget, not a fixed count — spend it your way: more checks running slower, or fewer running faster, across up to 3 regions.
A customer contact is a person you support — someone on the other end of a ticket, a portal login, a status subscription. Your teammates aren't contacts and never cost anything: everyone on your team, and the whole company, is included on every plan.
Questions about fit, limits, or anything else? Email us — it lands with the founder, not a queue.
Identical on every plan
Features are never the lever. Every plan gets the whole product — the bands only size the footprint.
Your whole team and company.
Everyone in — engineers, founders, ops. No seats to count, ever.
Every feature.
Support, incidents, monitoring, status pages, customer portals. Nothing held back for a higher tier.
Una, included.
The AI inside StayUpfront works on every plan, on a fair-use basis — triage, reply drafting, and a memory for customer detail. Una never takes a seat and never shows up as a line on your bill.
Any check interval, up to 3 regions.
Run checks as fast as you need, from up to three regions. The interval you need is never a paywall.
Full API access.
~120 requests/min on every plan — the same limit for everyone.
Docs.
A public docs site on every plan, with more headroom than most teams will ever write.
White-label custom domains.
Run portals and status pages on your own domain on any plan — the bands only change how many domains are included.
What happens when you outgrow a number
Every limit here is a threshold, not a wall: move up a plan when you outgrow a contact band, down again if the job shrinks, or top up alert messages any time — and past the top plan we'll shape a custom one around you. The bill only changes when you decide it should.
Founding prices, locked in while the group stays small
The struck-through numbers above are the standing prices — what everyone pays once StayUpfront is generally available. Founding customers join at the lower number: being early counts for something here. Every plan comes monthly or annual — go annual and you get 1 month free, on the founding price too. There's also a real say in the roadmap and a personal onboarding call with me — the beta group is small on purpose.
Joining costs nothing today — no card, just your email. Change bands any time, in either direction, if your needs shift.
Direct email from Rob when your slot's ready. No drip sequence.
The commitments behind the numbers
Priced for the job, not the headcount.
The price follows the people you support, not the people you hire — so adding a teammate never costs you extra. This is the commitment we'll defend whatever else changes.
Prices in public.
This page is the price list — every plan we sell is on it, at a real number, and if the numbers change we'll say so here, ahead of time. Even Custom starts from a number on this page: it picks up where the top plan leaves off. And if you'd rather talk it through, you'll get me — the person who built this.
One flat price, always.
Monthly or annual, the price is fixed. It only changes when you decide it should — a plan change or a top-up, nothing more.
The whole company included.
Every feature, every teammate, on every plan. The suite is never sliced into modules and access is never a line on the invoice.
Pricing by seats would have been the easy option. But picking up a new tool and then immediately deciding who doesn't get access seems counterproductive to me — so your whole team is in, on every plan.
— Rob Gough, Founder