Support tickets that know about your incidents.
One inbox, real SLAs, and a ticket that already knows whether the thing your customer's complaining about is the incident you're fighting. No patchwork to wire together. No per-seat bill.
A B2B support tool for the team where the person answering the ticket is also the one on call.
It's the same Tuesday, split across tools.
A customer emails: "Is the dashboard down, or just us?" You genuinely don't know — so you go digging while the customer waits. There's an incident open, declared forty minutes ago.
When something breaks, whoever answers should already know — and can tell the customer: we know, here's where we are.
One inbox, and it knows about your incidents.
Every other tool wires two products together, with an integration someone keeps alive. StayUpfront has no middle: tickets and incidents are views of the same data — so a ticket that lands during an incident already shows it, linked both ways.
Dashboard loading slowly
Priya at Northwind · opened
Dashboard loading slowly for some customers
Latest update
Identified a slow query from today's deploy. Rolling it back now — we'll confirm here once load times recover.
Linked both ways: this ticket shows its incident; the incident shows its tickets.
A shift, on one screen.
The screen your team sits on all shift — the whole queue, what's breached, what's waiting. Watch one ticket move through it.
Support
NewOpen (268)
Evaluating StayUpfront for our platform team
Maya Chen · Not a customer
Can't log in after the password reset flow
Big Corp
API returns 500 on /users endpoint
Big Corp
The next ticket lands here.
Billing page won't load after the latest invoice
Priya at Northwind · just now
Billing page won't load after the latest invoice
Customer can't open the billing page after their latest invoice posted; likely a render error on the invoice view.
Thanks for flagging this — that's a display error on our side on the invoice view, not a problem with your invoice. The team's on it now.
In the meantime, the PDF attached to your email receipt has the full invoice details.
Billing page won't load after the latest invoice
First response
Clock paused — ball's with the customer
A ticket arrives, Una sorts it, your team sends — and the SLA settles on its own.
Una reads each ticket and suggests a priority and a draft reply — your team always sends.
How we think about AIOptional guardrails that keep you honest.
SLAs are off by default and yours — an internal guardrail, never shown to customers. Response pauses when the ball's in the customer's court, and both clocks show real elapsed time alongside credited time — so a paused clock can't hide a stale ticket.
SLA · internal view
SUP-202607-R5V · waiting on customer
Next response — clock kept running
SUP-202607-J2F · open 3 days
Resolution — wall-clock, pauses never hide it
3d elapsed (2d paused)
Your customers are companies, not email addresses.
A customer is the company; contacts are the people. Log into the portal and you see every ticket your colleagues raised — so whoever picks up already has the history, and SLAs configure per account.
Northwind
One company · three people
Can we raise the webhook rate limit on our plan?
SSO login redirect loops on staging
CSV export missing the new columns
No per-seat. Add the whole team.
Every tool in this category is priced per seat, so each hire multiplies the bill. StayUpfront doesn't. Add the engineer who shipped the change or the founder who sold the deal — neither costs a seat, and Una doesn't take one either.
Read the pricing principlesYou'll know if this is you.
You're a founder and one engineer.
Support and on-call are the same job. When a ticket lands mid-outage, you want it to already know.
You're fifteen people, tired of paying per seat for a patchwork of tools.
Separate bills, separate logins, growing with every hire. You want one tool, one bill, no per-seat tax.
Want your support tickets to know about your incidents? Get in early.
Private beta in a few weeks. I'm letting people in a small group at a time so I can work with each of you. The earliest customers have the most say.
Drop your emailDirect email from Rob when your slot's ready. No drip sequence.