Una's already on. You decide how far Una goes.
Every StayUpfront workspace comes with Una — the AI teammate who triages every ticket the moment it lands — and drafts the reply for your team to send. Una's on by default, works inside the limits you set, and you're always one click from turning Una off.
Triage, reply drafting, and a memory for customer detail all run today, with more on the way — every bit of it behind controls you own.
Meet Una, the AI inside StayUpfront. Una
Una — "one" in Spanish and Italian — is the AI teammate in every workspace, switched on from day one. The moment a ticket lands, Una reads it, sorts the queue and puts a first draft in front of your team, so the urgent thing never waits behind the routine. Nothing to set up; the controls are yours from the first ticket.
A ticket, handled.
Watch one land. Una acknowledges it, triages it and drafts the reply; your team reviews and sends. The same story your queue runs all day, only faster.
A support ticket lands: “Invoices failing to generate” from Daniel at Northwind. Una acknowledges it to the customer, triages it as high priority, and drafts a reply. Marco reviews Una’s draft and sends it — the team stays the sender; Una just did the groundwork.
Una suggests; your team decides — and you can turn Una off any time.
What's coming, honestly
- Drafting incident updates for your team to review and publish.
No roadmap with dates on it — only that every capability ships proven on real tickets, and you'll know when it's switched on.
Una's already part of the team. Get in early.
Private beta is a few weeks out, and I'm letting people in a small group at a time. Una's on from day one, and the earliest customers shape what comes next. If you've got an opinion about how AI should show up in customer ops, I want to hear it.
Drop your emailDirect email from Rob when your slot's ready. No drip sequence.